You know what that is? BULLSHIT.

[apocalypsos]

I just received an email about my laptop stating that the LCD is cracked, which is not covered by my warranty and will cost in the arena of eight hundred bucks to fix.

I'm sorry, but NO. My laptop left this house with two things wrong with it -- the USB ports wouldn't work and the CD drive popped open randomly. Everything else was in perfect fucking order. So either FedEx broke it, or Compaq broke it. And somehow, after working for two years at DHL, I highly doubt it's Compaq's goddamn fault.

Okay, look. I have never been that livid customer who screams on the phone. NEVER. I am always as polite as I can manage with customer service considering I've been doing that job for years now, when I even have a problem I deem worthy of complaining about.

But this? Oh, HELL, no.

*cracks knuckles*

You know, part of me sincerely hopes this was Compaq's fault, because FedEx does not want me on their ass. I know what drivers do. I've seen those fuckers throwing boxes out of their truck onto the cement floor of a warehouse. I've seen them casually run shit over with their trucks. I've seen them "accidentally" tear a label off a box so they might have a chance at keeping the contents (if I couldn't figure out who the package belonged to to ship it back to someone, we got to keep it). I know that was DHL but I don't think it's that much of a stretch to think that shipping company drivers are alike wherever you go.

Oh, I cannot begin to describe how much I am the WRONG person to fuck with in this situation.

Comments

[yueni]

It's Fedex. They were the ones who ran over my brand new computer and printer with a truck. And then blamed HP.

[apocalypsos.livejournal.com]

Oh, I would love for them to try that shit with me. LOVE.

[mercymydarling.livejournal.com]

I sincerely hope you get this worked out without too much annoyance on your part. Stupid Fedex... I hate them, anyway. UPS ftw! *g*

[sabra-n.livejournal.com]

o_O You've just introduced me to a whole new world of shipping horrors. I honestly never knew stuff like that happened.

-blue

[chelseafrew.livejournal.com]

Give 'em hell. That's absolutely atrocious and Fed Ex should *pay*.

[dargie.livejournal.com]

If their treatment of my desk is any indication, it's a miracle FedEx even delivered it in one piece.

[misshallelujah.livejournal.com]

Doesn't FedEx cover shipping insurance? I mean, seriously... you would think you'd have noticed something wrong if the LCD screen was cracked, it's not that fucking hard to miss. CHRIST, the things these people think they can get away with.

[katikat.livejournal.com]

But that's the problem. How to prove it to them? Sometimes, I feel like it would be safer to take the thing that doesn't work to some specialist, let him make a list of what's wrong with it and THEN send it back. Or at least take pictures of it. It really bothers me that one can't rely on other people these days anymore :(

[apocalypsos.livejournal.com]

I think it's a hundred bucks for every pound, like DHL's was. Which ... hell, if that's the case, that's a nine-pound package, for crying out loud. (I'm sure they would argue that it's just the screen that needs replacing, in which case I'll happily argue that the amount it would cost to fix the screen and the amount it cost me to buy the laptop in the first place are equal and they can feel free to buy me a new one, kthxbi.)

Oh, and if Compaq wants to argue about it with me we can have all sorts of fun over the phone. *rubs hands together in anticipation*

[apocalypsos.livejournal.com]

Oh, I can argue that one. After all, which sounds like the most plausible cause to you?

1. Compaq broke the screen when it arrived at their headquarters. They then decided to turn around and lie to me to get me to pay them an extra eight hundred bucks for a broken part they know is not my fault and are holding the laptop hostage until I pay for it.

2. I broke the screen. In a questionable attempt to scam the cost out of the company with damage I knew was not covered under my warranty, I then proceeded to pretend for an entire week and at least four different chats with customer service that the only thing wrong with the laptop was the USB ports. After I asked them repeatedly for help and finally got them to send me a box to ship it back to them, I waited until they sent me an email about the broken screen to blame FedEx, even though two years in shipping has taught me that my chances of getting the claim are tenuous at best and that they'll point fingers at Compaq until they're blue in the face.

3. FedEx broke the screen. Their drivers are inept, underpaid, and lazy and lose, steal, or break packages on a regular basis. That's why shipping companies have attempted deliveries coordinators, the same job that I used to do.

[katikat.livejournal.com]

Heh, why do I have the feeling that the company will open the door Nr 2? XP

[apocalypsos.livejournal.com]

They can try, but then again I'm in the right and I've been trained in hardcore bitchery by an expert. (I've got to use the superpowers I inherited from my mom eventually. ;))

[yueni]

Yeah. You can imagine my lack of humour when the girl on the other side of the phone casually informed me that all of my computer-related packages (not one, not two, but four) had been "destroyed".

Had I not been too busy freaking out over the $2 000 I spent on the whole thing, I would have also ripped her a new one.

[timba.livejournal.com]

Kill them all!

Also, good luck in getting this resolved quickly, and without a fuss. :)

[random-serious.livejournal.com]

I just received an email about my laptop stating that the LCD is cracked, which is not covered by my warranty and will cost in the arena of eight hundred bucks to fix.

OMG. What can you do in situation like that? Who pays?

[corruptedjasper.livejournal.com]

I'm just curious if bitchery is enough to carry the day.

[fyrdrakken]

More power to you in the quest to make the responsible parties pay for the damage.