The response I got from LJ ...

[apocalypsos]

... regarding the NOM ad:

Thank you for contacting us about this matter. This advertisement was not contracted directly with LiveJournal, but is likely the result of an organization purchasing an advertising campaign with a third-party advertisement service.

We have received several reports regarding this ad and are in the process of locating it in order to have it removed; we apologize for any frustration this may have caused. The views in this advertisement do not represent the views of LiveJournal, Inc., and we're working to remove it as quickly as possible.

Should you see this ad or similar ads again, could you please reply to this ticket with a description of the ad (whether it's a banner ad across the top of the page, or a square ad on the side, the name of the organization, etc.), where you saw the ad (your journal page, your friends page, or a different site page), a link to a screenshot of the ad, or the direct URL of the advertisement (if you right-click on the ad, you can copy the URL from the location by using "properties"). This will assist us in removing it more quickly.


Marta
LiveJournal, Inc.

Comments

[laughingrat.livejournal.com]

I'm glad you said something. And their response is speedy and civil (sound like Amazon isn't the only one who learned something from Amazonfail). I can see how the ad could have gotten onto LJ (something similar happened on RStevens Dieselsweeties site a few months ago), but they also need to make sure this doesn't happen again.

[silmaril.livejournal.com]

From what I've learned elsewhere: Doubleclick and Google Ads are the two major ad suppliers to LJ, and LJ does not have the means or ability to vet the ads ahead of time. Given that Google's very, very high management publicly announced, before the election, that as a company policy they were against Proposal 8, Doubleclick seems to be indicated as the source. Anyway, once complaints come in LJ has to identify the ad file and pull it, and they seem to be on it.

[laughingrat.livejournal.com]

Yeah, I was in favor of LJ's response. Also, why am I not surprised that Google has a decent policy? :-D

[palmetto.livejournal.com]

Like I said before, I figured that was what was going on. LJ has many, many faults, but this...isn't one of them.

Good on them for being swift. :D

[ETA] And I just got the same response. :)

[suaine.livejournal.com]

After amazonfail, I think this is actually a pretty okay response.

[lafinjack.livejournal.com]

...which wasn't really a fail at all, and also happened over a weekend when corporate response is slow and the plebes have nothing better to do than wankwankwankwank.

[suaine.livejournal.com]

I'll have to disagree on that one. Amazon failed hard and is still failing today. Books are still unranked and banned from All Department searches in an arbitrary fashion and there has never been a public statement from Amazon, or even as much as an apology. Their customer relations suck and their adult policy makes me never want to buy from them again.

[lafinjack.livejournal.com]

You mean something like this public statement (http://www.dmwmedia.com/news/2009/04/13/amazon:-error-de-ranked-lgbt-books-fixed) released the day after the twitstorm began, which included an apology?

[suaine.livejournal.com]

Which refers to the customer service email that was released to anyone who made an inquiry to amazon's customer service, late Monday after the event. It's neither a press release nor is it an apology, if you care to read the wording in its entirety. If you had actually followed the thing as closely as some of us have, you'd know that. And while twitter may have brought the media attention, it was LJ bloggers (and bloggers from other sites) who unearthed and investigated the whole thing.

If you want to believe that twitter-rage is overrated, fine, I don't care one bit about twitter. I care about the fact that Amazon, a retailer I liked and used often, fucked up big time both in its relation to customers and its presentation of their stock to potential buyers.

[ficangel.livejournal.com]

That's good of them.

[stele3.insanejournal.com (from livejournal.com)]

Somebody was taking notes during Amazonfail.

[coolgrin.livejournal.com]

Same response I got they must have gotten tons of emails. It was very quick gotta say.

[ithiliana.livejournal.com]

Excellent--thanks for posting!

I came here via ignazwisdom's link, and will be linking as well (if you don't want link in stranger's journal, I'll be glad to yank it down).

[agent-mimi.livejournal.com]

They've had a lot of inappropriate ads before, and over the last year or so have gotten quite quick and removing them when complaints happen. You'd think they'd get a new ad server though, this one has screwed up quite a bit.

[theweaselking.livejournal.com]

All third-party adservers are scum. There's no such thing as a non-scummy one - so, if you want third-party admoney, you accept that they're going to be assholes who will make you look bad.

[agent-mimi.livejournal.com]

Good point. I wasn't cynical enough.