This is why I'm a terrible person.
Dec. 29th, 2010 08:05 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
apocalypsosSo due to the fact that it's the end of the enrollment period and the phone lines are insane, work has started implementing mandatory overtime for the rest of the week, if not longer. It's not too bad -- they're only asking for an extra hour or two out of us every day, and we get to pick when -- but trust in Debbie Downer to make it a massive drama.
First she was pissed because the supervisor called the woman who sits on the other side of me over for something else and mentioned to her that there would be mandatory OT, which meant that she heard before Debbie Downer or I did. Look, I don't care who I hear it from. I've been sick and crabby all week and I wasn't going to do OT until next week, and I wasn't thrilled, but I'll do it.
Debbie Downer, on the other hand, would not shut up about how everybody else but her (and me, she decided to include in her whining) had heard about it from a supervisor. Meanwhile, the VP had sent out an email about the mandatory OT that was sitting in her mailbox while she was whining.
The priceless bit, mind you, was when she basically said, "Well, I'm coming in early. If you think I'm staying later to take calls, you've got another think coming. Hmph."
I work eleven in the morning to seven-thirty at night normally. Her shift is two hours' difference from mine, which means she usually leaves at five-thirty. However, if she starts early, she's there at eight A.M.
The phones in the morning are idiotic. In which I mean they are busy as hell because everyone wants to get this sort of bother over and done with first things first. Then it stays busy for most of the day and then it starts to drop off until it gets fairly slow and steady ... at about six P.M.
Last night between six P.M. and seven-thirty P.M., I took three calls.
Am *I* going to tell her? Oh, HELL, no. Far be it from me to tell her that all the little old ladies who call the plan from the Midwest assume that we close at 5 P.M. their time, and so they go off to eat dinner, sit down to watch Wheel of Fortune, and then toddle off to bed. Or to remind her that they all get up at six in the morning, drink their coffee or tea for a bit, then try to take care of all of their important shit while the day is young.
I may be getting a little testy with the woman. The other day she leaned over at one point while I was frantically redoing an entire enrollment (and in the wrong status in my tracker, which a supervisor helpfully ran over to inform me) to basically say, "I told you so." At which point I waved an annoyed hand in her face as though she were an irritating gnat.
... okay, well, she IS an irritating gnat. Still.
P.S. It was so busy yesterday they made us take five-minute breaks. Boy, THAT won't make anyone testy or set anyone off. *eyeroll*
First she was pissed because the supervisor called the woman who sits on the other side of me over for something else and mentioned to her that there would be mandatory OT, which meant that she heard before Debbie Downer or I did. Look, I don't care who I hear it from. I've been sick and crabby all week and I wasn't going to do OT until next week, and I wasn't thrilled, but I'll do it.
Debbie Downer, on the other hand, would not shut up about how everybody else but her (and me, she decided to include in her whining) had heard about it from a supervisor. Meanwhile, the VP had sent out an email about the mandatory OT that was sitting in her mailbox while she was whining.
The priceless bit, mind you, was when she basically said, "Well, I'm coming in early. If you think I'm staying later to take calls, you've got another think coming. Hmph."
I work eleven in the morning to seven-thirty at night normally. Her shift is two hours' difference from mine, which means she usually leaves at five-thirty. However, if she starts early, she's there at eight A.M.
The phones in the morning are idiotic. In which I mean they are busy as hell because everyone wants to get this sort of bother over and done with first things first. Then it stays busy for most of the day and then it starts to drop off until it gets fairly slow and steady ... at about six P.M.
Last night between six P.M. and seven-thirty P.M., I took three calls.
Am *I* going to tell her? Oh, HELL, no. Far be it from me to tell her that all the little old ladies who call the plan from the Midwest assume that we close at 5 P.M. their time, and so they go off to eat dinner, sit down to watch Wheel of Fortune, and then toddle off to bed. Or to remind her that they all get up at six in the morning, drink their coffee or tea for a bit, then try to take care of all of their important shit while the day is young.
I may be getting a little testy with the woman. The other day she leaned over at one point while I was frantically redoing an entire enrollment (and in the wrong status in my tracker, which a supervisor helpfully ran over to inform me) to basically say, "I told you so." At which point I waved an annoyed hand in her face as though she were an irritating gnat.
... okay, well, she IS an irritating gnat. Still.
P.S. It was so busy yesterday they made us take five-minute breaks. Boy, THAT won't make anyone testy or set anyone off. *eyeroll*
no subject
Date: 2010-12-29 04:19 pm (UTC)