From Not Always Right ...

[apocalypsos]

Okay, this story is just awesome.

(I’m a male to female transsexual working in a call center. My name is an androgynous name, so I still use the male name when greeting customers for legal reasons.)

Me: “Thank you for calling tech support, K***y speaking. How can I help you today?”

Sexist Caller: “You can’t help me. Get me someone who can.”

Me: “I’m sure I can assist you sir, what is the problem today?”

Sexist Caller: “I ain’t talking to you!”

Me: “What’s the problem?”

Sexist Caller: “I ain’t talking to no girl.”

(This caused me to both be glad that my voice passes for female on the phone, but really pissed me off cause of how horrible it was…but I would have my revenge…)

Me: “I’m terribly sorry to hear that sir, are you sure?”

Sexist Caller: “Get me a man, God d**n it!*

Me: “Okay sir, let me see what I can do. Please hold.”

(I proceed to put him on hold. I then spend the next few minutes eating a snack, reading some web comics, etc. I then clear my throat, and hit the button to take him off hold.)

Me: *with my old male voice this time* “Thank you for calling technical support, this is K***y speaking, how can I help you?”

Sexist Caller: “Oh thank god, I though I was gonna be stuck with that b**ch.”

Me: “Understandable sir, she’s not that good a technician.”

Sexist Caller: “You guys got the same name, you related or something?”

Me: “No way, thank God… ”

(I proceeded to reinstall his operating system from where he had totally screwed it up. I got written up for this, all while the manager was laughing and apologizing that he had to do it.)

HEEEE. Good for her. :)

Comments

[conuly]

Lot nicer than I would've been. The man on the other end didn't deserve this.

[apocalypsos.livejournal.com]

Oh, if there's one thing I remember from telemarketing and DHL it was that the hold button was probably the one thing that kept me from developing the supernatural ability to strangle idiots over the phone line.

[conuly]

And would that ability have been such a bad thing?

[apocalypsos.livejournal.com]

God, no. For stupid people on the internet alone, it'd still come in handy. :)

[cavalaxis]

She got written up?! How the hell else was she supposed to handle it?

As a woman in a tech field who faces a lot more subtle crap than this, I wish it were that easy to circumvent.

[conuly]

I'm guessing she wasn't supposed to sit around goofing off for a few minutes before coming back on as a guy. Or maybe she was supposed to actually redirect it. Or maybe the policy is (more sensibly) that sexist jerks get hung up on.

[cavalaxis]

Oh if only it were the latter.

[meredevachon]

Seconds your "Good for her."

Also, I was amused by the fact, not only was the guy a rude, sexist dickwad, he's an idiot too. Because of course two people with the same first name are likely to be related. *eyeroll*

[conuly]

If the name is actually Kelly, as the stars might indicate, then it could just as easily be a last name as a first name. Some people do introduce themselves by their last name, especially when it's one of those that has crossed the border so it can be either.

[apocalypsos.livejournal.com]

Yeah, but usually not in over-the-phone customer service.

[conuly]

Never really got through to a person that way, so I trust your judgment more than mine, I guess :)

[http://users.livejournal.com/_bounce_/]

Yeah. You're always 'welcome to ____, this is Lisa. How can I help you?' possibly with a greeting thrown in. :P

[apiphile.livejournal.com]

Good for her indeed, what an excellent way to screw with a fuckwad without him actually realising.

EDIT: Wow, I win at "inappropriate icon roulette".

[medie]

Oh *GAWD* that would totally be worth getting written up for. God, I'm betting her coworkers were in hysterics laughing. At least, if they were anything like the maniacs I used to do tech support with they would've been. That's just SO made of win. *dies*